Happy New Year!

I hope everyone has a healthy, happy, SAFE, and prosperous New Year!

In 2010, make saving money a priority ... Start now by visiting www.redrockprinting.com

What Has Your Printer Done For YOU Lately?

... At Red Rock, we work for YOU!

Check out the attached flyer ... then, check out Red Rock!

Postcards, Brochures, Stationary, Pocket Folders, Business Cards, Digital, Sheet-Fed and Web Printing, Forms, and so much more!

VISIT: www.redrockprinting.com for online samples and more information.

Email Tom Bello for immediate service: redrockprintinc@aol.com

Guessing At What Your Client Needs?

Q: What is the first step in fulfilling your client's needs?

A: Discovering what they are.

What is most important to your clients? ... HINT: Do not even try to guess... chances are, you will guess wrong.

For instance, you may think price is most important to them when they really want FAST service.

Or, you may believe fast service is what they want when they desperately crave friendly, personal service.

So, exactly how do you find out what your clients' true needs are when they all require something different?

You will never know unless you ASK them ...

... So, do your company and your client a favor and ASK THEM today!

For more information and online samples, visit:

http://www.redrockprinting.com/ ... We understand exactly what our client's need from us every day!

Red Rock responds FASTER!

We Deliver FAST Printing (and for LESS Money) to the South Florida print market and it pays off for our clients!

SEE FOR YOURSELF ...
- Immediate response.

- Super-fast delivery.

- No-excuse performance.

TRY US:

Email me anytime at: tombello@redrockprinting.com

Call my cell: 561-289-5916

Visit our website for online samples: http://www.redrockprinting.com/

Follow us on TWITTER at: http://twitter.com/redrockprinting

... and, sign up to follow this blog for updates, pricing specials and more information on:

Letterheads, Brochures, Postcards, Mailers, Business Cards, Forms, etc.....

"Pride and Passion" Make You A Star!

When You Are Passionate About What You Do, You Shine Like A Star!

I was reminded again this past weekend about how taking pride in your career makes it that much more enjoyable.

My clients already know that I love being their print vendor that "goes the extra mile" each and every day, but sometimes, it just feels a little bit better for some reason to pull off the "Impossible Deadline".

I was at a lunch meeting on Friday afternoon and had a call from a great client with an "URGENT" note asking if I could somehow "pull off a miracle" and make a full color, full bleed, 10' x 30' building banner by Saturday morning that their client needed to hang off the side of a building in Ft. Lauderdale.

Wow, a 10' x 30' full color banner overnight and it was already Friday afternoon? ... "Hmmm ... this sounds like a fun challenge" I thought to myself, and right there from my Blackberry during the lunch meeting, the wheels were immediately in motion. I love the Blackberry!

Never one to say "No" to a client request, I contacted my banner vendor and arranged for it to be printed after hours on Friday evening and I would pick it up at 9:30 am on Saturday morning ...

Without a glitch, I delivered it by 10:00am Saturday morning!

Needless to say, my client was thrilled, their client was thrilled, and I felt really good about pulling off another impossible deadline that most (if not all) vendors would have quickly passed on.

This is what separates Red Rock from the pack. We go the extra-mile everyday as our normal work ethic.

See for yourself ... Visit: http://www.redrockprinting.com/ for more information and online samples.

You will not be disappointed!

INCREASE Your Profits By Cutting Your Costs ...

Which do you think is easier to do - reduce your expenses or increase your sales?

I think many of us would agree that cutting our expenses might be easier. Why, then, do most people spend such a small amount of time on reducing their costs?

Consider this: If your current profit margin is 10% and you reduce costs by 10%, do your profits DOUBLE?

It’s incredibly simple to do … NEGOTIATE!

Just ask … You will be pleasantly surprised at how frequently a vendor will negotiate and lower their pricing to retain your business. You can also apply this cost-cutting mission at home too. It's liberating ... SPEND LESS, SAVE MORE!

At Red Rock, we are specialists at dramatically lowering your printing costs on nearly every print item you purchase.

Our clients love to share with us what they are currently paying for a specific print project just to see how much we will save them … And, they take advantage of it too ... WE SAVE THEM MONEY!

Try it ... See for yourself … Email me direct at: redrockprintinc@aol.com for a FAST, cost-savings, printing estimate.

For online print samples and more information, visit: www.redrockprinting.com

Deal With Customer Complaints ...

Here's why ...

Many people have developed an automatic response shrug by saying, “Oh well, you can’t please all the people all the time."

Hmmmm, maybe that is true sometimes, OR, maybe you can!

If you give the person that has a complaint the same level of attention, respect and interest as you would an important sale to a client (or a pitch to
your boss), you will satisfy the person vs. causing more stress and I promise you will be surprised by how many times you reap the benefits
of being a good listener and a problem solver.

You will help to create a new RAVING FAN for your company and for your job position too. Try it next time ... it really works!

So, the next time you hear a client (or your boss) getting ready to complain
about something, jump right in with both feet and turn that complaint into an opportunity to stand out in a crowd. You will surprise them all and shine like a star!

At Red Rock, we hear you and we listen because YOU are our #1 priority. Try us on your next print project and experience the Red Rock difference!

Email me: tombello@redrockprinting.com

Call me: (561) 289-5916

Visit us: http://www.redrockprinting.com/

Can't wait to hear from you soon!

Tom Bello