Here's why ...
Many people have developed an automatic response shrug by saying, “Oh well, you can’t please all the people all the time."
Hmmmm, maybe that is true sometimes, OR, maybe you can!
If you give the person that has a complaint the same level of attention, respect and interest as you would an important sale to a client (or a pitch to
your boss), you will satisfy the person vs. causing more stress and I promise you will be surprised by how many times you reap the benefits
of being a good listener and a problem solver.
You will help to create a new RAVING FAN for your company and for your job position too. Try it next time ... it really works!
So, the next time you hear a client (or your boss) getting ready to complain
about something, jump right in with both feet and turn that complaint into an opportunity to stand out in a crowd. You will surprise them all and shine like a star!
At Red Rock, we hear you and we listen because YOU are our #1 priority. Try us on your next print project and experience the Red Rock difference!
Email me: tombello@redrockprinting.com
Call me: (561) 289-5916
Visit us: http://www.redrockprinting.com/
Can't wait to hear from you soon!
Tom Bello
