Here's why:
Many people have developed an automatic response by saying, “Oh well, you can’t please all the people all the time" and, that might actually be true sometimes ... or is it?
I believe that if you give the complaining person the same level of attention, respect and interest as you would any important sale to a client (or a pitch to your boss), not only will you satisfy the person complaining in that critical moment, but, you will win them over for the long term and reap the benefits of being a good listener and a problem solver for years to come.
You will create a RAVING FAN for your business.
So, the next time you hear a client complaining about something, do not hesitate to jump right in with both feet and turn that complaint into an opportunity to stand out in the crowd and create a new raving fan.
... It really works!
At Red Rock, not only do we listen to you, we hear you!
At Red Rock, not only do we listen to you, we hear you!
Try us on your next print project and experience the Red Rock difference!
Email me: tombello@redrockprinting.com
Call or text: (561) 289-5916
Visit: http://www.redrockprinting.com/
I can't wait to hear from you soon!
Tom Bello
Email me: tombello@redrockprinting.com
Call or text: (561) 289-5916
Visit: http://www.redrockprinting.com/
I can't wait to hear from you soon!
Tom Bello
